Order Management

Seamless Order Flow from Table to Kitchen

Say goodbye to misplaced orders and communication gaps. With OnePe Order Management, restaurants can efficiently track every order — from table to kitchen to counter — ensuring speed, accuracy, and customer satisfaction.

Built for restaurants, cafés, bars, and cloud kitchens, OnePe’s smart order management system keeps your entire operation running like clockwork.

Why Choose OnePe Order Management?
Traditional order tracking can lead to delays, missed items, and unhappy guests. OnePe eliminates the chaos with real-time synchronization between the front-of-house, kitchen, and billing systems.

Key Benefits:
  • ⚡ Real-Time Order Tracking: Monitor every order as it moves through preparation, serving, and billing stages.
  • 🍽️ Table-to-Kitchen Integration: Orders placed at tables or via QR menus instantly reach the kitchen.
  • 🚫 Error-Free Communication: No more lost or misunderstood orders — every detail is recorded digitally.
  • 💳 POS Connectivity: Syncs seamlessly with OnePe POS for automatic billing and payments.
  • 📱 Multi-Channel Orders: Manage dine-in, takeaway, and online delivery orders from one screen.
  • 👩‍🍳 Kitchen Display System (KDS): Optimize kitchen workflows with digital order tickets and real-time status updates.

How It Works
  1. Orders Placed: Customers place orders via QR menu, staff POS, or website.
  2. Instant Sync: Orders appear instantly in the kitchen through KOT or display screens.
  3. Preparation Tracking: Staff update order progress — preparing, ready, served.
  4. Automatic Billing: Once served, orders are synced with the POS for easy checkout.
  5. Analytics & Reports: Track speed, accuracy, and order history for continuous improvement.

Core Features of OnePe Order Management
1. Centralized Dashboard
View all ongoing and completed orders — whether dine-in, takeaway, or delivery — in one unified interface.
2. Kitchen Order Tickets (KOT)
Automatically generate digital KOTs for each order, reducing paper clutter and speeding up service.
3. Priority Orders
Flag urgent or special requests to help your kitchen team prioritize high-value or time-sensitive items.
4. Order Modifications
Easily edit or cancel orders before they reach the kitchen — perfect for last-minute changes.
5. Real-Time Notifications
Keep staff and customers informed with instant updates on order status.
6. Staff & Role Management
Restrict access, assign responsibilities, and monitor performance directly from the order dashboard.
7. Detailed Order Reports
Analyze order patterns, prep time, and customer favorites to enhance efficiency and menu planning.

Why Restaurants Love OnePe Order Management
Restaurants using OnePe’s order system enjoy:
  • ⏱️ 45% faster service speed
  • 🚫 70% fewer order errors
  • 📈 Increased kitchen productivity
  • 😊 Happier customers and repeat visits

Perfect For
  • Restaurants & Cafés
  • Cloud Kitchens
  • Quick-Service Restaurants (QSRs)
  • Bars & Breweries
  • Hotel Restaurants

Integrated with the OnePe Ecosystem
  • OnePe POS: Sync orders with billing and payments automatically.
  • OnePe Menu: Manage menu updates and item availability in real time.
  • OnePe QR Menu: Let guests order directly from their phones.
  • OnePe Reports: Get detailed insights into order flow and performance.

Faster Service. Happier Guests. Smarter Operations.
From the first click to the final bill, OnePe Order Management ensures every order is handled efficiently and accurately — helping your restaurant deliver faster, better service every time.

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